Joyce Armstrong Date 8/4/2011 6:40:10 PM

We have an Elite 60. The wheel will not align. Anyone else having the same problem?

Support Guru Date 8/5/2011 9:50:10 AM

Hi Joyce. This is Dan from the Technical Support Department here at VenMill Industries. I am sorry to see that you are having an issue with your Elite 60 unit. When you say the wheel is not aligning, does this mean that there is no movement on the main motor? Is the machine giving any error codes? If you could provide me with more information, I should be able to provide you with a solution. If you would like to contact me directly please either call me at 800-928-0090 or email me at Dan.Stlaure

Support Guru Date 8/5/2011 9:52:08 AM

Continued... or email me at Dan.Stlaurent@venmill.com . Thank you for your time and patience. Best regards, Dan

Melinda Smerek Date 1/31/2012 10:14:45 AM

We have an Elite 60. The cleaning solution from the cartridge does not spray high enough to reach the surface of the disks. (same problem on two cartridges in a row).

Support Guru Date 2/1/2012 4:38:40 PM

Hi Melinda. I am so sorry to read that you are experiencing issues with your Elite 60 unit. I am certain that I know what is happening with your machine. I would like to discuss this with you personally. Please contact me directly at Dan.Stlaurent@venmill.com with instructions on how and when to contact you. I thank you for your patience, cooperation, and understanding. - Best regards, Dan

Collin Stapleton Date 3/27/2012 12:05:34 AM

The store I work at has a VMI3500. The problem I am encountering is that the part of the machine that is connected to the buffer pads is slightly leaned back and because of this the buff pads are not able go down far enough to apply a proper buffing. It can do a very very light polishing job, but anything beyond a very light scratch remains. We have another VMI3500 that can then take the scratches off that the other could not, so I know it's not that the discs are too deeply scratched. Is there

Collin Stapleton Date 3/27/2012 12:05:55 AM

The store I work at has a VMI3500. The problem I am encountering is that the part of the machine that is connected to the buffer pads is slightly leaned back and because of this the buff pads are not able go down far enough to apply a proper buffing. It can do a very very light polishing job, but anything beyond a very light scratch remains. We have another VMI3500 that can then take the scratches off that the other could not, so I know it's not that the discs are too deeply scratched. Is there

Support Guru Date 3/27/2012 1:53:51 PM

Hello Collin. Thank you for taking to our blog spot to seek suggestions on how to rectify an issue you are experiencing with one of your VMI 3500 units. In order for me to give you a resolution, I will require some additional information about your machine. Could you please tell me how and when to get in contact with you? Please feel free to contact me directly at Dan.Stlaurent@venmill.com with these instructions. I apologize for this inconvenience, but I am confident that we can easily solve th

Louis Date 4/23/2012 10:06:54 AM

I was wondering, what is the difference between the VMI3500 and VMA3500a?

Support Guru Date 4/23/2012 10:38:03 AM

Hello Louis.Thank you for contacting us in regards to a question you had about the VMI 3500. I apologize, but I am not sure what you are referencing when you say: "VMA3500a". Can you please tell me where you saw this? There are only two different style VMI 3500 machines. The North American model, is the VMI 3500 and the International model, is the VMI 3550i. The difference between these two units is, that the North American model is designed for 120 volt electrical system and the International m