Search
Elite 60
FAQs
Elite 60 Support Links
VMI 3500 Quick Links
Skip-Away Pro Quick Links
Elite 60 Frequently Asked Questions
Please choose from the list below of common Elite 60 frequently asked questions.
- Elite 60 FAQs
- 1. How many cycles can the Elite 60 handle per day?
- 2. What kind of user should use the Elite 60?
- 3. What is the average repair cost per disc?
- 4. How heavy is the Elite 60?
- 5. What is the OptoClear Process?
- 6. How often should I clean the inside of the Elite 60?
- 7. What can I use to clean out the Elite 60?
- 8. How long is the buffing wheel good for?
- 9. Do I need to clean the buffing wheel?
- 10. How do I clean the buffing wheel?
- 11. How many cleanings/repairs can the large and small cartridge dispense?
- 12. Is it normal for my cartridge to still have liquid even though the unit says it is empty?
- 13. Why will the machine not detect my cartridge?
- 14. How many times can I clean/repair a disc?
- 15. Can I clean a disc that is warped or cracked?
- 16. Can I clean a 3 inch disc?
- 17. Can I run a 3 inch disc without adapter?
- 18. Can I run a Blu-Ray disc in this machine?
- 19. What do I do if I see hazing or faint lines on the disc after it has been repaired?
- 20. Why don't I have power to my unit?
- 21. My unit turns off after thirty minutes of continuous use.
- 22. Where do I go to order consumables for my unit?
- 23. My concern is not listed, what do I do?
- Contact Us
1. How many cycles can the Elite 60 handle per day?
The Elite 60 is recommended for a disc collection size of up to 2000 discs. This machine is intended for intermittent duty. As a result an average of up to 27 discs should be run daily.
2. What kind of User should use the Elite 60?
The Elite 60 is easily used in but is not limited to the following settings: Home theaters, small video stores, small libraries, pawn shops, IT dept., and high-end gamers.
3. What is the average repair cost per disc?
The average repair cost is $0.20 per disc.
4. How heavy is the Elite 60?
The Elite 60 weighs 15 lbs.
5. What is the OptoClear Process?
Everyday use and handling of discs make the protective plastic layer susceptible to surface scratches and blemishes which can disrupt playback. The average scratch is less than 1 micron deep. Rather than harmful filling or sanding of the protect layer, the OptoClear process smooths and restores this layer in three steps: 1.) the protective plastic is exposed to heat and force over time, 2.) the protective plastic surface becomes softened and is smoothed out, and 3.) scratches disappear and the disc again plays like new. Think of it like ironing a shirt: Heat from the iron, Force from your arm pushing the iron down, and Time of holding the iron in place.
6. How often should I clean the inside of the Elite 60?
It is wise to do a minimum cleaning of the machine at least once a week. A full cleaning should be done at least at every pad change, and is recommended after periods of heavy use.
7. What can I use to clean out the Elite 60?
Always make sure to unplug the power from the unit before opening the drawer. Canned air, a small hand held vacuum, or your hands are fine to use in cleaning out the inside of the Elite 60.
8. How long is the buffing wheel good for?
The Elite 60 buffing wheel does 1000 repairs and/or 3000 cleanings before needing to be replaced.
9. Do I need to clean the buffing wheel?
Yes, in order to remove any built up of dirt, oil and, conditioner you must run the cleaner disc at least at every 10 repairs and at the end of a day. There may be instances when a more intense cleaning is required. If the discs being cleaned were exposed to flood/fire damage or the discs were extremely dirty and had excessive residue, the buffing wheel will develop a gummy substance on the surface. This layer will not be removed with the machine’s light cleaning.
10. How do I clean the buffing wheel?
Included with your machine is a Cleaner Disc. How to use this Cleaner Disc is very similar to running a repair cycle on a scratched disc. Make sure you place the Cleaner Disc, rough surface down, into the machine. Choose a 90 second repair cycle, no more or overheating can occur, and press start. The cycle will finish and your wheel is clean.
11. How many cleanings/repairs can the large and small cartridge dispense?
The OptoClear large capacity cartridge is good for 250 repairs or 750 cleanings. The OptoClear small capacity cartridge is good for 100 repairs or 300 cleanings.
12. Is it normal for my cartridge to still have liquid even though the unit says it is empty?
Yes it is possible for the cartridges to still contain liquid when the machine tells you that it is empty. The cartridges themselves are filled with a fixed amount of liquid in order for each cartridge to fulfill the designated amount of sprays the chips on the bottom of the cartridge are designated for. When the spray count is finished there may be left over fluid and propellant in the cartridge.
13. Why will the machine not detect my cartridge?
On the bottom of both the small and large capacity cartridges there is a green electronic chip. This chip tells the machine that there is a cartridge in place. If the chip is off center or out of alignment, the machine will not detect the cartridge and the main screen will read “No Cart”. Remove the cartridge from the unit and check the placement of the chip. You may need to push the chip over to center it. Other times simply pull the cartridge half way out of the unit, hold the black nozzle with your index finger and thumb, and rotate the cartridge with your other hand 180 degrees. If this still does not help check to make sure that there are no leaks in the cartridge. Liquid will damage the electronic components. For further assistance please contact Technical Support at 800-928-0090.
14. How many times can I clean/repair a disc?
This is the best feature of owning an Elite 60 unit. You can never clean/repair a disc too many times. However you should never run a disc two times consecutively without letting the disc cool to room temperature after each repair cycle.
15. Can I clean a disc that is warped or cracked?
No! This may result in further damage to the media or your unit.
16. Can I clean a 3 inch disc?
Yes, but you must place the three inch disc in the provided three inch adapter. For additional information follow the directions outlined in the manual.
17. Can I run a 3 inch disc without an adapter?
No! This will damage your 3 inch disc and will cause damage to the unit.
18. Can I run a Blu-Ray disc in this machine?
Yes! The Elite 60 unit at this point can only clean and maintain Blu-Ray discs. The Elite 60 will not repair a Blu- Ray disc.
19. What do I do if I see hazing or faint lines on the disc after it has been repaired?
This is caused by an excessive amount of buildup on your buffing wheel. We recommend that you run your Clean Wheel option. Depending on the level of buildup, it may take several attempts to clean off all of the buildup. If you do not see any improvement you will need to change your wheels.
20. Why don’t I have power to my unit?
Make sure the jack to the power cord is fully seated into the unit. Check the black power cube that is connected to the power cord and check to see if the light is green. If not, there is an issue with the power cube. Sometimes during shipping the front panel will come loose from the main body of the unit. When this happens the machine will appear to not have power. Push the front panel as far as it will go. For additional help please email VenMill’s Technical Support Department at Support@venmill.com or call at 800.928.0090.
21. My Unit turns off after thirty minutes of continuous use.
There is a thermal switch inside of the unit which prevents the unit and the digital media from overheating and damaging itself. This switch turns power off to the entire unit and makes the machine go through a cool down mode. A message will appear on the main screen along with a counter (10 minutes). Please do not unplug the machine at this time since doing so will result in damage. The unit will power up when the temperature drops sufficiently.
22. Where do I go to order consumables for my unit?
You can currently order consumables through VenMill directly or through our current distributors located on our website under the distributors’ tab. If you have any question please call us at 800.928.0090 or email Sales@venmill.com.
23. My concern is not listed, what do I do?
For further assistance with questions not included please first refer to our website. If you still are unable to find an answer to your problem then please email VenMill’s Technical Support Department at Support@venmill.com or call at 800.928.0090
Valid XHTML Strict 1.0 and CSS
© Copyright 2009 VenMill Industries Inc. All Rights Reserved.
Fix your scratched discs! We can repair and maintain Xbox, Xbox 360, Wii, PS3, PS2, CDs, DVDs, Software discs, Books on Disc and more! Or purchase one of disc repair machines for your personal or business use.