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1.
How often should I use my VMI Cleaner Disc?
2. Why is the VMI Cleaner Disc important?
3. How do I clean my VMI Cleaner
Disc?
4. How many times should I clean
my VMI Cleaner Disc?
5. Can I clean a 3 inch disc?
6. Can I run a 3 inch disc without
an adapter?
7. Why is AC Liquid important?
8. Must I use the AC Liquid on my
disc?
9. What if I see hazing on the disc
after it has been repaired?
10. What if my disc has a greasy
film after repair?
11. The center of my disc still
has AC Liquid on it after a repair.
12.What do I do if I see faint lines
on my disc after a repair?
13. How many times can I clean/repair
a disc?
14. Can I clean a disc that is warped
or cracked?
15. How long will the bottle of
AC Liquid last?
16. I have a buildup on my VMI Cleaner
Disc.
17. How much AC Liquid must I use?
18. How often should I replace my
VMI Buffing Wheels?
19. Can I run my unit over 2,500
repairs?
20. Why are my wheels dark?
21. My unit beeps (3) times and
stops almost immediately
when I press the start button.
22. Where do I go to order consumables
for my unit?
23. I’m hearing tones from
my Buffing Unit.
24. My unit is still sounding tones.
25. What should I do if I ran the
unit without a disc?
26. My unit repair cycle is ending
early /running longer than usual?
27. Is it normal that my fan doesn’t
turn off/on?
28. Why don’t I have power
to my unit?
29. My unit seems to have excessive
vibration.
30. How long do I need to wait before
cleaning the inside of my unit?
31. My Unit turns off after an hour
or two of continuous use.
32. My concern is not listed, what
do I do?
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| 1.
How often should I use my VMI Cleaner Disc? |
| The
VMI 3500 will indicate when it is time to run a cleaning
cycle for the buffing wheels. After 15 cycles the USE
CLEANER DISC lights will flash indicating that after the
next cycle the cleaner disc should be used. After the
16th cycle, the USE CLEANER DISC lights will flash, and
the unit will sound a tone, indicating that a cleaning
cycle should be run. The unit will continue to tone until
a cleaning cycle has been run. |
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| 2.
Why is the VMI Cleaner Disc important? |
| During
the buffing process your wheels get dirty and stiff, which
can result in damaged media and decrease pad life. The
VMI Cleaner Disc cleans and softens the pads. |
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| 3.
How do I clean my VMI Cleaner Disc? |
| Apply
glass cleaner to the surface of your VMI Cleaner Disc
and let it sit for one minute. Using a paper towel, wipe
the buildup off the disc. Start from the center and work
your way out. Make sure your VMI Cleaner Disc is dry before
use. For additional information follow the directions
outlined in the manual
and/or DVD. |
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| 4.
How many times should I clean my VMI Cleaner Disc? |
| You
should be able to operate the VMI Cleaner Disc between
3-6 times before cleaning is necessary. |
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| 5.
Can I clean a 3 inch disc? |
| Yes,
but you must place the three inch adapter on the platter
before placing the three inch disc in the unit for cleaning/repair.
For additional information follow the directions outlined
in the manual
and/or DVD. |
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| 6.
Can I run a 3 inch disc without an adapter?
|
| No! This
will damage your 3 inch disc and rubber platter. |
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| 7.
Why is AC Liquid important? |
| AC
Liquid is a unique formula developed by VenMill to accomplish
a few tasks: prevent a static charge during the buffing
process, increase and control the heat during the buffing
process resulting in an improved repair, condition the
disc restoring its optical clarity. If used properly,
one bottle of AC Liquid should average approximately 750
repairs. |
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| 8.
Must I use the AC Liquid on my disc? |
| Definitely! Besides
the inferior results of the repair, the static charge
produced during a repair can create unpredictable errors
in the unit and may damage the unit. |
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| 9.
What if I see hazing on the disc after it has been repaired? |
| Hazing
may be caused by you buffing wheels being very dry. You
will need to use more than the recommended dab of AC Liquid
the first few times you use the machine to increase the
moisture level in the wheels. Once this is achieved you
should not see any hazing effects on your discs and you
may return to the suggested application. |
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| 10.
What if my disc has a greasy film after repair? |
| If
your disc has a greasy film, it may be due to an excessive
amount of chemical buildup on your buffing wheels. We
recommend that you run your VMI Cleaner Disc once and
then continue repairing discs without using the AC Liquid
until there is no more greasy film occurring on the disc.
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| 11.
The center of my disc still has AC Liquid on it after
a repair. |
| The
buffing wheels never touch the very center of the disc. If
there is AC liquid in the center it can be wiped away. To
prevent this only use the AC Liquid on the recorded portion
of the disc. |
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| 12.What
do I do if I see faint lines on my disc after a repair? |
| In
this case, you will need to clean your buffing wheels
by using your VMI Cleaner Disc. For additional information
follow the directions outlined in the manual
and/or DVD. |
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| 13.
How many times can I clean/repair a disc? |
| This
is the best feature of owning a VMI 3500 Buffing Unit.
You can never clean/repair a disc too many times. However
you should never run a disc two times consecutively without
letting the disc cool to room temperature after each repair
cycle. |
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| 14.
Can I clean a disc that is warped or cracked? |
| No!
This may result in further damage to the media or your
unit. |
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| 15.
How long will the bottle of AC Liquid last? |
| If
used properly, one bottle of AC liquid should last approximately
750 repairs. You can order consumables through VenMill
directly at www.venmill.com,
or through our current distributors located on our website
under the distributors’ tab. If you have any question
please call us at 866.864.0210 or email sales@venmill.com. |
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| 16.
I have a buildup on my VMI Cleaner Disc. |
| This
is normal. The cleaner disc removes dirt and debris from
the wheels to keep them soft and clean. To remove the
buildup from the cleaner disc spray the surface with a
glass cleaner and let it sit for a minute. Then, using
a paper towel, wipe the buildup off of the disc. Start
from the center and work your way out. Make sure the cleaner
disc is dry before using. |
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| 17.
How much AC Liquid must I use? |
| Press
firmly until the sponge flattens, then lift up completely.
The bottle will release enough liquid for the disc. Using
the sponge evenly spread the liquid around the disc. Follow
the directions outlined in the manual
and/or DVD. |
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| 18.
How often should I replace my VMI Buffing Wheels? |
| Your
buffing wheels should repair up to 2,500 discs. The unit
will sound tones when they are ready to be discarded.
You can order consumables through VenMill directly at
www.venmill.com,
or through our current distributors located on our website
under the distributors’ tab. If you have any question
please call us at 866.864.0210 or email sales@venmill.com. |
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| 19.
Can I run my unit over 2,500 repairs? |
| After
2,500 repairs you will hear a continuous 15 second tone
after the completion of each cleaning/repair. Continued
use after reaching the 2,500 cleaning/repaired point may
result in inadequate results. We recommend that you discontinue
use until you have changed wheels. |
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| 20.
Why are my wheels dark? |
| This
is a symptom that you haven’t run your VMI Cleaner
Disc enough. Run the VMI Cleaner Disc several times. Check
the buffing wheels to see if there is an improvement.
If you do not see any improvement you will need to change
your wheels. |
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| 21.
My unit beeps (3) times and stops almost immediately when
I press the start button. |
| The
VMI 3500 has an emergency stop feature built in that activates
if the start button or open button is pressed after the
cycle has begun. If the start button is held in for too
long this may trigger the emergency stop feature. The
start button only needs to be pressed in and released
immediately. If this problem occurs, open the tray, push
the tray back in and start the cycle again. |
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| 22.
Where do I go to order consumables for my unit? |
| You
can currently order consumables through VenMill directly
at www.venmill.com,
or through our current distributors located on our website
under the distributors’ tab. If you have any question
please call us at 866.864.0210 or email sales@venmill.com. |
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| 23.
I’m hearing tones from my Buffing Unit. |
| Refer
to section 4 in the manual
on what the different tones indicate. |
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| 24.
My unit is still sounding tones. |
| You
need to reset the buffing wheel change counter by holding
the start button as you turn the unit ON using the switch
on the back panel. Hold the start switch down until unit
sounds three tones. If you can’t stop the tones
you may need to contact the technical support department
at support@venmill.com
or call at 866.864.0210. |
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| 25.
What should I do if I ran the unit without a disc? |
| You
will need to order a new rubber platter pad. Running the
machine without a disc damages the rubber platter pad.
Damaged rubber platters may cause media to also be damaged
or warped during repair. |
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| 26.
My unit repair cycle is ending early /running longer than
usual? |
| This
may be due to excessive amounts of static within the machine.
(dry climates or winter) To solve this problem use an
additional amount of AC Liquid when repairing your next
disc. If the problem persists you may on your next couple
of repairs use an additional amount of AC Liquid. Then
continue as normal. |
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| 27.
Is it normal that my fan doesn’t turn off/on? |
| The
fan in your unit is controlled by a thermal switch. The
switch turns on after your unit gets above about 100 degrees
F. The switch stays on until the unit’s temperature
drops below 68 degrees F. The fan usually does not
turn on immediately; you may need to run 10-15 discs in
a row before it will. |
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| 28.
Why don’t I have power to my unit? |
| Have
you installed the plastic back panel? It is gray with
four thumbscrews and is packaged in a separate box for
shipment. For additional help please email VenMill’s
Technical Support at support@venmill.com
or call at 866.864.0210. |
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| 29.
My unit seems to have excessive vibration. |
| When
installing new wheels you will have a wheel break in which
causes the machine to vibrate. A wheel break in will last
about 50 – 100 repairs until they are completely
broken in. If vibrations still persist email VenMill's
Technical Support at support@venmill.com
or call at 866.864.0210. |
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| 30.
How long do I need to wait before cleaning the inside
of my unit? |
| A
minimum cleaning of unit must be done when the unit sounds
10 tones. A full cleaning should be done at least at every
pad change, and is recommended after periods of heavy
use. |
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| 31.
My Unit turns off after an hour or two of continuous use. |
| There
is a thermal switch inside of the unit which prevents
the unit from overheating and damaging itself. This switch
turns power off to the entire unit. The unit will power
up when the temperature drops sufficiently (10 to 15 minutes).
To prevent shut down, make sure that the fan is not blocked.
You may want to make sure that the back of the unit is
not right against a wall. (A door kit is available for
continuous use) |
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| 32.
My concern is not listed, what do I do? |
| For
further assistance with questions not included please
first refer to our website. If you still are unable to
find an answer to your problem then please email VenMill’s
Technical Support at support@venmill.com
or call at 866.864.0210. |
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