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(866) 864-0210
order online or by phone
free technical support
for the lifetime of your equipment

Choose from the following service options:

Repair Estimate
FREE
Not sure which Service Plan is right for you?
Send us your machine and one of our qualified technicians will diagnose the machine. We will provide you with pricing options specific to your needs.
Basic Service
$349

Replacement of Commonly Worn Parts

3 Month Limited Warranty on Serviced Parts

Full Service Tune-Up
$499

Replacement of Commonly Worn Parts and Additional Parts and Accessories

12 Month Full Warranty

Free Return Shipping after Repair*

What's Included?

Repair Estimate
An accurate and detailed estimate of the service your machine needs.
Basic Service
New Platen Assembly
New Water Pump Tubing
New Compound Pump Tubing
New Satellites
Head Center Pin
New Catch Tray Sensor
Board Shield
Replacement User Manual
Up to 2 Hours of Labor
Full Cleaning
3 Month Limited Warranty on Serviced Parts
Full Service Tune-Up
New Platen Assembly
New Water Pump Tubing
New Compound Pump Tubing
New Satellites
Head Center Pin
New Catch Tray Sensor
Board Shield
Replacement User Manual
Up to 2 Hours of Labor
Catch Tray
Main Motor Bearing
Plastic Top Cover
New Water Bottle
12 Month Full Warranty
Free Return Shipping after Repair*
*Within 48 Contiguous USA States

What to Expect?


Quick Turn Around
We know it’s difficult to be without your repair machine. We aim to service and return your machine within five working days.

Complete Refresh
Every service includes full cleaning, calibration, and testing to make sure the machine operates optimally and looks like new.

No Surprises!
Sometimes we find additional problems. But if this happens, we will always contact you before performing any additional work.

Scheduling Service

After scheduling service, a technician will contact you to discuss your repair choice and all other options available. You are under no obligation and will not be charged until after repairs have been performed.

If you have any questions about our services, please call us at (866) 864-0210.

Please read all of the terms and conditions before scheduling your machine to come in for service.

i. Scheduling Services

Submitting a service request through this page is non-obligational. We will contact you within one business day to confirm and clarify any other details necessary to complete your request. A repair ticket will be created and you will be given an RMA number and an address to ship the machine to.

ii. Shipping

Shipping to VenMill: In all instances, you are responsible to ship the machine to our facility. You may use UPS, USPS or FedEx. If you prefer, we can arrange for your machine to be picked up for servicing for a charge.

Return Shipping: For repair estimates, general repairs and for the "Basic" service plan, return shipping is not included and will incur a charge. The "Full Service Tune-Up" plan includes return shipping within the 48 contiguous United States. If you are located outside of this area and would like a return shipping estimate, please contact us.

iii. Packaging

We strongly recommend you use your original VenMill packing materials. If your machine is sent to us in non-official packaging, any damaged incurred in transit will not be covered under the service plan and any existing warranty is voided. If you do not have the original packaging, we can send you a set for a charge.

Important: We cannot guarantee our work unless we’re able to return your machine to you in its protective packaging. If the machine arrives to our shop without proper packaging, we will replace the packaging and an additional charge will be included onto the final invoice.

iv. Service Duration

The service usually takes between 1-5 days. If there is going to be an extended delay due to a parts shortage or any other reason, you will be informed right away.

v. What is Covered

The service plans cover the replacement of all the listed parts and any necessary extras. If any additional parts are deemed necessary to satisfactorily service the machine, you will be contacted first for approval of the additional charges. If you decline the replacement of any additional parts we regret that we can not provide the warranty coverage which is included in the "Full Service Tune-Up" plan.

vi. Serviced Parts Warranty

Only the parts replaced as part of the service are covered. If a problem arises within the allotted warranty period, we will replace said parts at no extra cost. You will, however, be responsible for any shipping expenses. The "Full Machine Warranty", which is included with the "Full Service Tune-Up" plan, offers full coverage for the whole machine over a 12 month period. All warranty options assume part failure occurs within normal use; if a part fails due to overuse or misuse then it is not classified as a warranty repair.